Help with Your Delivery

My UPS or FedEx shipment arrived, but some boxes are missing. What should I do?

Orders shipped in multiple boxes can arrive in separate deliveries. A remaining box may arrive later that day or on another delivery day.

Check the tracking status for each box:

1. Open the tracking link in your shipping confirmation email.
2. Look for shipment details, related packages, or additional tracking numbers.
3. Check the delivery status and estimated delivery date for each package.

If a box is still in transit, follow its tracking updates. If its delivery date has passed or the status is unclear, contact us so we can help.

If every box shows “delivered,” but a box is missing, check the delivery location, reception desk, mailroom, or other receiving areas. If you still cannot find it, contact us.

If all boxes arrived, but an item or part is missing, keep the packaging and contact us with your order number and a description of what is missing. We’ll check the shipment details and help resolve it.

My shipment arrived damaged. What should I do?

Take clear photos of:

• The outside of the box and any visible damage.
• The shipping label.
• The damaged item and its internal packaging.

Keep the box, packing materials, and damaged item until we confirm the next steps.

Email us the photos, along with your order number and a brief description of the damage. We’ll review the information and help you resolve the issue.