Some products we sell are unique, low-volume, specialty, or limited-availability items. While a product may be in stock when we provide a quote, inventory can change quickly. Some customers require additional time for internal approvals, budgeting, purchasing processes, or management review before they are ready to place an order.
To help customers secure inventory while obtaining final approval, we offer an Inventory Reservation Deposit option.
Why We Offer This Option
Because inventory levels can change without notice, we cannot reserve products based solely on a quote, verbal commitment, purchase intent, or a pending approval process.
We often run into situations where, while we are quoting a customer and waiting for a response, another customer who was quoted earlier places a large order and uses up the available inventory.
Reserving inventory prevents us from making those products available to other customers and may result in missed sales opportunities. The Inventory Reservation Deposit option gives customers a way to secure inventory when availability is critical and additional approval time is needed.
How It Works
- Eligible products may be reserved for 10 calendar days.
- The reservation deposit is 20% of the value of the reserved products.
- Once payment is received, we will confirm current availability one more time and place the reserved inventory on hold specifically for your company.
- The reserved inventory will be physically or administratively set aside and removed from available inventory.
- During the 10-day reservation period, we guarantee that the reserved inventory will not be sold or allocated to another customer.
- At the end of the reservation period, if an order has not been placed, the inventory may be released and made available for sale to other customers.
Applying the Deposit
If you place an order, the full reservation deposit will be applied as a credit toward your purchase.
Even if you place your order after the 10-day reservation period has expired, we will still apply the reservation deposit as a credit toward your purchase, provided the product remains available at that time.
If an Order Is Not Placed
The reservation deposit is non-refundable if:
- An order is not placed within the 10-calendar-day reservation period; or
- The reservation period expires and the product is no longer available when you are ready to proceed.
Once the reservation period ends, we may release the inventory for sale to other customers without further notice.
How to Reserve Inventory
To reserve eligible products, please contact us by phone or email. You may also submit the reservation deposit payment online and include the product details in the order notes.
If you have questions about whether a product qualifies for inventory reservation, please contact our team.
FAQ
Do I need to reserve every product on my quote?
No. In many cases, only certain items on a quote have limited availability, while other products are standard items with normal stock levels or shorter lead times.
The Inventory Reservation Deposit only applies to the specific products that require reservation. Customers do not need to reserve every item on a quote.
For example, if a quote contains ten products and only two have limited availability, the reservation deposit may be applied only to those two products. The remaining products may be ordered separately or at a later date, subject to availability at that time.
Our team will identify which products qualify for inventory reservation and calculate the reservation deposit based only on those items.
Example of how the reservation deposit works
A customer receives a quote containing several products, but only two items have limited availability.
The customer needs additional time to obtain internal approval and chooses to reserve those two items. A reservation deposit equal to 20% of the value of the reserved products is collected, and the inventory is held for 10 calendar days.
Once the deposit is received, the reserved inventory is removed from available stock and guaranteed not to be sold to another customer during the reservation period.
If the customer places an order, the reservation deposit is applied toward the purchase price.
If the customer does not place the order within the reservation period, the deposit is forfeited and the reserved inventory may be released for sale to other customers.